Account Management
You are much more than just a number to us. When you invest in our Managed Services, you are assigned an Account Manager who oversees all of the activity on your account. We work with you to develop and deliver weekly status reports and proactively identify potential issues before they become real performance problems.
How do we do this? By getting to know you. We develop relationships with our customers, including end-users. That way, we’re able to gather real insight into system activity and performance.
Our Account Managers are knowledgeable and technically competent. They aren’t simply a layer between you and our support services – they are true managers and they know Vocera – so they can address all of your needs.