Use The Data Checker in 4.0!
June 16, 2008
Whenever I’m onsite or connected remotely to a customers Admin Panel I always use the new Data Checker in 4.0 (on the Maintenance Tab). It’s a quick and easy way to check for some common database mistakes. I usually check one category at a time. The ones that are marked “High” priority are the ones to look at.
The most common finds are:
Duplicate Users: Whether the duplicates are found in the Users Section or the Global Address Book or in ANY Alternate Names, they have to be eliminated. The Genie can’t know which one to contact. And the Genie could be trying to contact one user and report that they are not logged in when they actually are (but it’s the other name).
Nested Departments: It’s a bad practice to have one department nested within another. This can have a negative effect on calling “First name in Department”.
Groups With No Forwarding: If no forwarding number is designated for a group a call will just die if nobody answers their badge. Setting up a forwarding number ensures that a caller reaches SOMEONE that can point them in the right direction. At the very least “Record a Greeting” for the Group to give further directions (i.e. call a certain pager)
Groups With No Members: Other than Dynamic Groups and special circumstances there’s no point to having empty groups in the database. Cleaning up is always good for voice recognition.
Subscribe now with web-based news readers. Click your choice:
